FAQ's

1 - What is “SUPER CASH Mega Promo”?

“SUPER CASH Mega Promo” is an SMS based Trivia Game exclusively for Orange’s customers. The Promotion is designed to engage Orange’s customers and give them the opportunity to participate in draws for various prizes. During the trivia game - as well as when maxing out the daily questions cap - customers are prompted to enter the premium levels; this action rewards them with higher value prizes, increasing interactivity and promo play rates.

FREE TRIVIA GAME: Involves a set of questions and answers free of charge. By answering questions, user collects points, which increases his/her chances of winning. Participants become eligible to win Free Level Prizes: electronic prizes or 500,000F.

PREMIUM PARTICIPATION (Super Cash Promo): Offers the users intriguing trivia questions and the chance to win: 100,000F daily; electronics, monthly; and a final grand prize of 10,000.000F!

PERSONALITY TEST: with 7 days FREE trial period and then under daily subscription cost of 51F/Day, where users receive some valuable and easy facts to discover previously unknown aspects of their personality!  There is a draw for 2,000,000F!

2 - What is the service duration?

The start date was on the 4th of June 2018.

The end date of SUPER CASH Mega Promo will be the 30th of November 2018. The promo period may be further extended.

3 - Who is eligible to participate?

SUPER CASH Mega Promo is open to residents of Cameroon that are subscribers of Orange and are at least 18 years old, excluding all employees, representatives and agents of Orange, their respective parents and/or affiliated companies, contest suppliers, and those with whom any of the foregoing are domiciled. The person who owns the SIM card or has expressed authorization from the SIM card’s owner to use it is considered as Participant, regardless of the actual user of the phone.

4 - How can I participate?

- To participate in the FREE TRIVIA GAME, you can send an SMS with the word “FREE” to the short code 9117 for free.

- To subscribe to PREMIUM LEVEL (Super Cash Promo), you can directly send an SMS with the word “OK” to the short code 9124 or dial the USSD Code #119*5*1#.

- To subscribe to PERSONALITY TESTS, you can directly send an SMS with the word “YES” to the short code 9104.

5 - What is the cost of participation?

- Free trivia game is totally free of charges. 

- If you are subscribed to PREMIUM LEVEL (Super Cash Promo), the subscription cost is 300F per day (automatic daily renewal).

- If you are subscribed to PERSONALITY TESTS, the subscription cost is 51F per day (automatic daily renewal).

6 - What is the points’ collection process & draw participation rules?

The points collected represent the number of entries a user has in the competition and for the corresponding draws. The more points a user has accumulated, the more entries he/she has in the draws and thus more chances of winning.

The below table summarizes the point scheme that applies to participants:

FREE TRIVIA GAME:

ActionPoints Earned
Registration to the free Service 10
Correct answers 20
Wrong/Invalid answers 10
Upgrade to Premium Trivia or Personality Test 10
Daily points upon 1st sent message of the day 10

 

PREMIUM LEVEL (Super Cash Promo):

ActionPoints Earned
Successful Charge for Premium Level 100
Correct answers 20
Wrong answers 10
Invalid answers 0

 

PERSONALITY TEST:

ActionPoints Earned
1st Subscription in Personality Tests during the Promotional Period 100

 

The following prizes will be awarded in SUPER CASH Mega Promo:

Prize TitlePrize TypeAward frequencyAward mechanism
FINAL - FREE TRIVIA GAME 250,000F (worth in Electronics) 1 prize at the end of the SUPER CASH Mega Promo Draw
FINAL - FREE TRIVIA GAME 500,000F Cash 1 prize at the end of the SUPER CASH Mega Promo Draw
PREMIUM LEVEL (Super Cash Promo) - DAILY 100,000F Cash 1 prize every day Draw
PREMIUM LEVEL (Super Cash Promo) - MONTHLY 500,000F (Cash or worth in Electronics) 3 prizes per month Draw
PREMIUM LEVEL (Super Cash Promo) - FINAL 10,000,000F Cash 1 prize at the end of the SUPER CASH Mega Promo Draw
PERSONALITY TEST - FINAL 2,000,000F Cash 1 prize at the end of the SUPER CASH Mega Promo Draw

 

FREE LEVEL participants earn points within SUPER CASH, by replying to the trivia questions and are eligible for the FREE LEVEL Prizes with the total number of points accumulated up to the end of the relevant draw period. To qualify for a particular draw, Participants must have sent an MO to the short code 9117 during the particular prize period.

PREMIUM LEVEL (Super Cash Promo) participantsearn points, through daily subscription renewals and by replying/answering the trivia questions. Participants are eligible for prizes depending on the total number of points accumulated right up to the end of the corresponding draw. To qualify for a particular draw, subscribers must be successfully charged at least onceduring that prize period.

PERSONALITY TESTSsubscribers earn 100 points upon their first subscription. To qualify for a particular draw, subscribers must be successfully subscribed for the first time during the prize period.

 

7 – How can I find out my total number of points?

To find out your total number of points in FREE LEVEL send an SMS with the word “POINTS” to the short code 9117 at no cost. 

To find out your total number of points in PREMIUM LEVEL (Super Cash Promo) send an SMS with the word “POINTS” to the short code 9124 at no cost

To find out your total number of points in PERSONALITY TESTS send an SMS with the word “POINTS” to the short code 9104 at no cost

8 - How can I retrieve my latest trivia question of the day?

To retrieve your latest trivia question of the day in FREE LEVEL, send an SMS with the word “LAST” to 9117 at no cost.

To retrieve your latest trivia question of the day in PREMIUM LEVEL (Super Cash Promo), send an SMS with the word “LAST” to 9124 at no cost.

9 - How can I find out more information about SUPER CASH Mega Promo via SMS?

To find out more information on the FREE LEVEL through SMS, send an SMS with the word “INFO” to 9117 at no cost.

To find out more information on the PREMIUM LEVEL (Super Cash Promo) through SMS, send an SMS with the word “INFO” to 9124 at no cost.

To find out more information on the PERSONALITY TEST through SMS, send an SMS with the word “INFO” to 9104 at no cost.

10 - How can I unsubscribe from SUPER CASH Mega Promo?

If you wish to unsubscribe from the FREE and PREMIUM LEVEL, send an SMS with the word “STOP” to 9117 at no cost.

If you wish to unsubscribe from the PREMIUM LEVEL (Super Cash Promo), send an SMS with the word “STOP” to 9124 at no cost.

If you wish to unsubscribe from PERSONALITY TESTS, send an SMS with the word “STOP” to 9104 at no cost.

Upon successful unsubscription, you will receive a message confirming the cancellation.

11 - Where may I find the detailed Terms & Conditions of the Service?

The service’s terms and conditions are posted online at: http://supercash.up.st/

12 - How are the winners notified / announced?

Winners will be notified telephonically by Orange as soon as possible after the draw - through the mobile phone number used to subscribe to the service.

13 - How can I collect my rewards?

When you win, you will receive a call so as to be informed of all necessary details for receiving your reward, including proper identification and reward acceptance. The rewards are personal and can be redeemed only by the winner.

14 - I sent a message but didn‘t receive a reply SMS, why?

If you have not received a reply SMS, verify the following:

▪       Check if your mobile is full of messages and doesn’t have enough memory to receive new ones. Please delete some old messages to free up more memory.

▪       Please check the mobile phone is within network coverage area. With no or limited signal coverage, the SMS might have failed to reach its destination.

▪       The message wasn't sent to the correct number. Write a new message and send it to the right short code according to the service you wish to subscribe to.

▪       There is a chance the network in your area is saturated at the moment. Please show some patience. If you don’t receive a message within 15 minutes, please send a new SMS.